use this form to contact US

Ms. Mr.

I agree to the privacy policy

By ticking the box, you declare your consent that we may store and use your data specified in the contact form for the purpose of contacting you ONLY regarding your request specified in the required field under the data provided by you. Your data will be treated according to ourPrivacy Policy. If you have selected a country other than Germany in the contact form, your request may be processed by our certified, local dealers in your chosen country. An overview of the dealers can be foundhere.

Yes, I'd like to receive news from KNAUER
Don't worry, we are a scientific company, we will not spam you!
Technical Support

我们通过e-ma提供高质量的技术支持il, phone and TeamViewer. We offer user instructions and tutorials for a wide range of topics, and we will work with each client personally until all issues are resolved. We are committed to providing the most helpful support with experienced staff and technical expertise.

Do you need to send us a device for repair?
Please contact us first, so we can assign you an RMA number. The RMA (Return merchandise authorization) number is needed to accept your device for repairment.

Do you need a user manual, maintenance instructions or troubleshooting information?
You will find all information on the product page. Use our Search function on the top right of the page.

Do you have questions about the installation or operation of your system or the software?
Do you need to send us a device for repair?

Contact our friendly and competent Customer Support!
We are available Monday through Friday from 9:00 am to 5:00 pm CE(S)T.
To ensure fast processing, please provide the serial number of the affected device.

Phone : +49 30 809727-111

Fax : +49 30 8015010

Email : support@knauer.net

FAQ

Ms. Mr.

I agree to the privacy policy

By ticking the box, you declare your consent that we may store and use your data specified in the contact form for the purpose of contacting you ONLY regarding your request specified in the required field under the data provided by you. Your data will be treated according to ourPrivacy Policy. If you have selected a country other than Germany in the contact form, your request may be processed by our certified, local dealers in your chosen country. An overview of the dealers can be foundhere.

Service request form / Decontamination report

Do you need to send us a device for repairement?
Please contact us first, so we can assign you an RMA Number. The RMA (Return merchandise authorization) number is needed to accept your device for repairment.

You agreed with our Customer Support to send your instrument to KNAUER?
Please fill out the service request form including decontamination report.

Please note: The built-in PDF viewer of some browsers (e.g. Chrome) does not allow the editing of forms.In order to fill in the form on your computer, please right-click on the blue document button and choose “Save target as…”.

Once the document is saved, it can be filled in with a pdf-viewer like PDF-XChange or Acrobat Reader. Please print out the completed document, sign it and enclude it with your shipment.

Service request form and decontamination report (VFM-SBS-EN) (800.3 KB )

Servicebegleitschein und Unbedenklichkeitserklärung (878.3 KB )

TeamViewer

TeamViewer is a computer software for remote control, desktop sharing, online meetings, web conferencing and file transfer between computers.
得到TeamViewer客户机和安排一个remote support session with our Technical Support.

Download Team Viewer

Driving directions

Our head office is situated in the southwest of Berlin.

Berlin Airport (BER)

Taxi: Duration approx. 45 min, approx. 50 Euro
Public transport: Duration approx. 1 h 30 min,bus X7(direction: U Rudow) to U Rudow stop, change tosubway U7(direction: S + U Rathaus Spandau) to U Fehrbelliner Platz station, change tobus 115(direction: Düppel-Süd, Neuruppiner Str.) to Loebellstraße stop (walk to KNAUER see below).

Berlin main train station

Taxi: Duration approx. 25 min, approx. 35 Euro
Public transport: Duration approx. 50 min – two recommended options:
- Option A: TakeS-Bahn S7(direction: Ahrensfelde) to S + U Friedrichstr. station, change toS-Bahn S1(direction: S Wannsee) to S Zehlendorf, change tobus 115(direction: Düppel-Süd, Neuruppiner Str.; the bus stop is located at Teltower Damm about 50 meters north from the train station). Take the bus 115 to Loebellstraße stop (walk to KNAUER see below).
- Option B: Takesubway U5(direction U Hönow) to Brandenburger Tor station, change toS-Bahn S1(direction: S Wannsee) to S Zehlendorf station. Walk north on Teltower Damm about 50 meters and cross the street to the bus stop in front of the bank. Takebus 115(direction: Düppel-Süd, Neuruppiner Str.) to Loebellstraße stop (walk to KNAUER see below).

Walk from Loebellstraße bus stop to KNAUER
Duration approx. 3 minutes, Continue on Berlepschstraße about 30 meters to Idsteiner Straße. FollowIdsteiner Straßeuntil you reachHegauer Wegand turn right. After 100 m you see the blue亚博vip888网页版building on your left.

By car on the Autobahn A115 from the south

Leave the motorway A115 at the interchangeKreuz Zehlendorfheading towards Berlin-Zehlendorf, Steglitz, Wannsee and turn ontoPotsdamer Chaussee (B1). After 3.6 km turn right ontoHohentwielsteig. After 700 m you will reachHegauer Weg. At the intersection of Hohentwielsteig / Hegauer Weg you will see the亚博vip888网页版building.

By car on the Autobahn A115 from the north

Leave the motorway A115 at the exitHüttenwegand turn left ontoHüttenweg. After approx. 1 km turn right ontoOnkel-Tom-Straße (B1). After 3.7 km you reachPotsdamer Straße. Turn to your right there. Go straight on for 1.2 km and (after you have crossed under a railway bridge) make a U-turn. Drive in the opposite direction for 200 meters and turn right ontoHohentwielsteig. After 700 m you reachHegauer Weg. At the intersection of Hohentwielsteig / Hegauer Weg you see the blue亚博vip888网页版building.

Worldwide support available

We have local distributors in more than 100 countries available. Check for your country!

use this form to contact US

Technical Support

Do you have questions about the installation or operation of your system or the software?
Do you need to send us a device for repair?

TeamViewer

Driving directions

Berlin Airport (BER)

Berlin main train station

By car on the Autobahn A115 from the south

By car on the Autobahn A115 from the north

Worldwide support available

We have local distributors in more than 100 countries available. Check for your country!

use this form to contact US

Do you have questions about the installation or operation of your system or the software?Do you need to send us a device for repair?

TeamViewer

Driving directions

Berlin Airport (BER)

Berlin main train station

By car on the Autobahn A115 from the south

By car on the Autobahn A115 from the north

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Do you have questions about the installation or operation of your system or the software?
Do you need to send us a device for repair?